This website has google analytics (as most websites do) to gather general data about how visitors interact with the site, but I have taken measures to anonymize IP addresses, that means that even google analytics itself can’t see exactly where you are and can’t see the “identity” of your computer.
Obviously, in order to purchase a product or work with me, you’ll need to share some personal data but below you can also see details on how your data is processed and your options for having any data deleted.
If you have privacy concerns, please contact us at firstname.lastname@example.org
Personal identification information
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.
You may be asked for, as appropriate, name, email address, phone number, skype name and other relevant information you are willing to provide. You may, however, visit our Site anonymously.
We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer, search terms used and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
We use Google Analytics with anonymized IP to help us understand how our visitors and customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Web browser cookies
Our Site may use “cookies” to enhance user experience.
This is a work in progress and over time, more content will be personally tailored like this. Please note that this tailoring is only for Happy Sensitive Self Employed content and services (your information is not shared with other parties, so you don’t have to worry about seeing an ad from another company somewhere else about something related to what you signed for up on happy-sensitive-self-employed.com We will NOT do that.)
We think this makes the site a whole lot better to use, but if you do not wish to see relevant additional information like this, you can click the button on the cookies page to change your preferences
Please see this page for the detailed Cookie Declaration on specific cookies used on this website + change your preferences.
Please note that opting out of the relevant cookies also means you could miss out on class announcements and special offers. We will usually send info on this via a newsletter too, but depending on the situation, we may choose to mostly or exclusively notify visitors via the website.
How we use collected information
The Happy Sensitive may collect and use personal information for the following purposes:
– To process payments We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails We may use the email address to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests. If you decides to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
– To show you more relevant content on the website. When you make a purchase or join the newsletter list, we may use that info to show you more relevant information when you visit the website. (see “webbrowser cookies” above for more details and how to opt out)
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via email@example.com or via http://www.happy-sensitive-self-employed.com/contact/ and request to be unsubscribed.
After unsubscribing, you will not receive any future emails, however your email address and data about which emails you opened/clicked on at which date and time is retained. Hence, you may also request that your existing data is deleted by sending a message to firstname.lastname@example.org or via thehappysensitive.com/contact in which case all your data is removed.
Sharing your personal information
We do not sell, trade, or rent your personal identification information to others. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or scheduling appointments. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
You may find services and content on our Site that links to the sites and services of other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via email at email@example.com or via our website: thehappysensitive.com/contact
Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Please note that we use third parties, namely Paypal and Stripe to process payments and it is these third parties who secure and record your payment information. The Happy Sensitive does not store or process your payment information.
For Digital Products (including: HSP Comfort Kit, Rediscovering Yourself & Having More Happiness, Energy Sensitivity Starter Kit, Light-Hearted Guide to Narcissists, Happy Sensitive Library)
For Contact Forms Sent
When you fill out a website contact form, The Happy Sensitive receives an email notification and copy of the message, which is stored within gmail until you ask us to delete this information. There is also a copy of the message stored at The Happy Sensitive account at CognitoForms.com which is stored there until you ask us to delete this information. CognitoForms participate in the EU-U.S. & Swiss-U.S Privacy Shield Frameworks to meet the privacy adequacy provisions of the GDPR.
For Coaching Calls
If you scheduled a call, we keep a record of any information you provided in the booking form, any additional information shared via email, a call recording if you asked for this, as well as handwritten notes of the conversation had. In certain coaching programmes types notes are also provided. Below you will find more detailed information on how this information is stored and maintained:
Handwritten notes are stored locally (not digitally) in a file in the office and are destroyed after a year.
Emails are stored within gmail and are generally kept until you ask us to delete this information.
If you requested a call recording, a copy of the recording will be emailed to you after the call and a local copy will be kept for maximum 3 months (in the case of Biz Clarity Calls) or until the end of a coaching programme (in the case of a client enrolling in a coaching programme which includes multiple calls over time). This is to give clients time to download the file, and to request another copy if they didn’t download the file before it expired. Call recordings are usually shared via an email link that expires after 28 days, after which the recording is no longer available online. We currently use the third party MailBigFile.com for delivering the recording. Please note that the local copy kept of a call recording is often deleted earlier than the maximum retention periods stated above. To enhance privacy, your last name is never recorded in the name of the recording.
Typed notes – a few coaching programmes include typed notes, which are sent to the client after each call via email. These notes are saved on a local pc at the Happy Sensitive office until the end of the coaching programme, when they are deleted. In some cases, when a client opts to continue with coaching after the end of the programme, the typed notes will be saved and possibly added to until the client ends all coaching sessions with The Happy Sensitive.
The information described above is maintained in order to deliver the best possible service to clients. For example, if a client books an appointment 6 months after a Clarity Call, The Happy Sensitive can review any records on the previous conversation had to best tailor the appointment from the start, in order to provide the best client experience.
If you wish for any of the above information to be deleted, you may request this by emailing firstname.lastname@example.org or sending a message through our website, here: http://www.happy-sensitive-self-employed.com/contact/ Please note that for legal purposes, The Happy Sensitive may need to keep a minimal record of your appointment(s) as proof of services delivered for payment, the details of which will be discussed with you upon your request for the deleting of information.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
The Happy Sensitive
mail [at] thehappysensitive [dot] com
This document was last updated on Sept 12, 2020